www.housesinwoking.com - Lynch & Company - Woking and Surrey Estate Agents


	Lynch & Company Customer Feedback Exchanges

	Lynch & Company are committed to providing the highest levels of professionalism and customer service. We are therefore keen to gain feedback based on our customer's experience of Lynch & Company.

	Comments on aspects of our service which customers found particularly useful and helpful: (Note: Full identities of customers have been concealed.)
	Mr S - bought in Woking We received a personalised service from Ben and were impressed how Lynch & Company were able to resolve the final issues before the contract exchange could take place.

	Mr D - bought in Goldsworth Park The regular contact by email or phone was very useful and helpful.

	Mrs M - sold in Horsell The sale was made very difficult due to tenants in the property and I felt that the patience shown by Peter and Jonathan was outstanding and very professional

	Mr & Mrs H - sold and bought in Horsell We have moved five times since we have been married and this is our best experience with an estate agent yet! Our solicitors were very poor and you were great help in chasing things up. When our first sale fell through you found a buyer within 24 hours! All staff in all offices are well informed regarding the situation on our sale. Peter Cowell was excellent throughout the process!!! He was patient when I called for daily updates! I could not fault Jonathan or Mark's involvement in the process either!

	Mr & Mrs D - sold in Hook Heath, Woking Arranging an 'Open Day' to show several potential buyers around the property to stimulate competitive interest, and to restrict the number of days required for this, was very useful.

	Mr & Mrs P - sold in Horsell, Woking and bought in Kingfield, Woking We were very impressed with the approach used by Peter (Horsell office) who was extremely helpful, made constructive suggestions but was never 'pushy'. This impression was also given by all of his colleagues. We did not expect to deal with an estate agent for 14 months and still like them at the end!!!

	Mr and Mrs F - bought in Horsell, Woking We felt the website was particularly helpful. The after sales service was very good - we liked having a dedicated person to talk to.

	Mr and Mrs S - sold in Woking We were agreeably surprised how quickly our house sold mainly due, we are sure, to the innovative method you used to sell it. Beverley was supportive throughout and ensured we were kept up-to-date on developments.

	Miss R - bought in Woking Mark was absolutely fantastic. He kept us well informed and was extremely polite and professional every time he spoke to us. Thank you Mark.

	Mr B - bought and sold in Horsell, Woking Honest feedback.

	Mr and Mrs F - bought in Horsell, Woking Amanda was great. Suddenly everything started moving as soon as she made a few calls.

	Mrs K - bought in Knaphill, Woking Having Amanda as the link for the whole chain - she kept us informed and moved things along when necessary.

	Mr & Mrs H - sold in Knaphill, Woking Impressed with contacts made by sales staff to us as customers looking for property. Felt staff (especially Angela and Ben) went out of their way to find us a property to buy and understood what we needed.

	Mrs W - sold in Horsell, Woking The method of selling by 'offers in excess of' proved to be the way to go on this property and the final agreed price was way above my expectations.

	Ms S - bought in Horsell, Woking Amanda's continuing updates when the seller's solicitors became slow and unresponsive were very helpful. Amanda was exceptional and much appreciated!

	Mr and Mrs C - bought in Hook Heath, Woking General communication and support very good. Flexibility relating to viewing arrangements and times very helpful.

	Mr B - sold in Horsell, Woking Regular and frequent contact. All staff work as a team.

	Mr and Mrs M - bought in Horsell, Woking Good aspects: open day/enthusiasm. Jon at Woking was very good and patient and knew what we were looking for. We were kept informed throughout the exchange process. Amanda was excellent with this.

	Mr K - bought in Hook Heath, Woking Amanda did a good job of resolving differences and keeping the deal alive.

	Mrs E - bought in Woking Good communication, keeping the chain together. Some delicate negotiations were required and the team did an excellent job.

	Mr and Mrs B-S - bought in Horsell, Woking It would be fair to say that we took absolutely ages to find the right property. Mark never gave up and kept sending us details. I think other agents thought we were time wasting. Mark was consistent, professional and still managed to make an impact on my children!

	Mr and Mrs W - bought in Horsell, Woking We found that Amanda was extremely helpful and informative throughout the whole process. She was a great help!

	Mrs McD - bought in Horsell, Woking Keeping in contact by telephone (I have no email) to keep me informed. Ben was very courteous and Amanda was good at keeping the B.P. down!

	Mr and Mrs B - bought in Horsell, Woking Jonathan kept us very well advised on the sale process without hassling us on a daily basis, which is a common criticism of many estate agents. He let the sale take shape and only rang if necessary. Many thanks.

	Mr and Mrs A - bought in Woking Keeping us informed at all stages.

	Mr and Mrs A - bought in Hook Heath, Woking The flow of information was great. I knew where the purchase was at all times.

	Mr H - bought in Hockering Gardens, Woking Lynch & Company are the rare example of the acceptable face of estate agents, well done.

	Mrs M - bought in Horsell, Woking Great, functional, clear website. Positioning of house to possible buyers is good in regards to targeted marketing.

	Mr and Mrs C - sold in Woking We felt that Jonathan worked very hard on keeping the chain together. Peter got our business initially because of his innovative marketing proposal.

	Ms L - bought in St Johns, Woking Peter was always pleasant and courteous.

	Mr W - bought in Horsell Very good at chasing solicitors.

	Mr & Mrs D - sold in Woking Personal contact was very friendly, helpful, yet professional.

	Mr & Mrs W - bought in Horsell, Woking We were kept well informed of new properties on the market by the text message service. Mark and Vince were patient and professional. Lynch & Company has the most 'high end' instructions of all the agents in Woking and were pleasant to deal with.

	Mr D - bought in Woking Pro active approach and excellent communication. Made the whole process seamless and most importantly; transparent.

	Mr and Mrs H - bought and sold in Horsell, Woking We thought you marketed our property well - suitable people came to view and it sold quickly.

	Ms M - sold in Horsell, Woking Positioning of house to possible buyers - good understanding with regard to market segmentation and targeted marketing. Great, functional and clear website.

	Mrs B - sold in Woking The email set up has been particularly useful. Jon has been very helpful and very resourceful.

	Mr C - bought in Woking Mark kept us informed throughout the process and was very supportive through a period of one month when difficulties in the chain delayed the exchange.

	Mrs J - bought in Woking This was an extremely difficult chain with horrendous issues. Without Mark's persistence and hard work the chain was in real jeopardy of collapsing.

	Mrs P - bought in Knaphill, Woking Having Amanda on top of all aspects of the purchase with regard to all parties throughout the chain was very helpful. Having her as a focal point throughout the process was great.